Sounds like some serious copy pasta fail. They should take note that even if you have an auto response on hand, you should at least read the complaint.
I've wondered in the past, and wonder here, whether some companies haven't actually begun to do the equivalent of call centers with their social media, which is why you get unhelpful responses, as well as why some companies have had really weird posts.
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timeasmymeasure
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Date: 2016-04-04 06:34 pm (UTC)I've wondered in the past, and wonder here, whether some companies haven't actually begun to do the equivalent of call centers with their social media, which is why you get unhelpful responses, as well as why some companies have had really weird posts.