Fios

Apr. 4th, 2016 02:06 am
ericadawn16: (GrrArghh)
[personal profile] ericadawn16
Verizon dumped Tampa Bay and sold us to Frontier Communication. Friday was their transition day which meant Friday night, I was suddenly without Fios for 4 and a half hours and I burned through .5 GB on my T-Mobile data. Naturally, I took to Twitter to complain. This REALLY happened:

 photo Frontier Tweet_zpslixpnrnt.jpg

Date: 2016-04-04 07:07 am (UTC)
ext_5774: (Teen Wolf - (202) Derek on green bkgd)
From: [identity profile] marishna.livejournal.com
Wow. WOW. That's some truly awful, unaware customer service right there. It's awesome when a company has attentive social media to reply to and deal with problems but WOW.

Date: 2016-04-05 04:12 am (UTC)
From: [identity profile] ericadawn16.livejournal.com
Yeah, I've had some clueless autoreplies before but this was...the absolute worst. I was in shock.

Date: 2016-04-04 07:44 am (UTC)
From: [identity profile] ragnarok-08.livejournal.com
Oh what DX

Date: 2016-04-04 07:48 am (UTC)
From: [identity profile] velvetwhip.livejournal.com
WTF????


Gabrielle

Date: 2016-04-04 09:33 am (UTC)
From: [identity profile] thespian15.livejournal.com
Seriously? OMg.......
Hugs, Jon

Date: 2016-04-04 02:21 pm (UTC)
From: [identity profile] brunettepet.livejournal.com
Talk about customer disservice!

Date: 2016-04-04 02:57 pm (UTC)
From: [identity profile] mercystars.livejournal.com
Wow.

Our local news was just talking about this, it happened in Los Gatos, Ca. and other areas and according to the news, they are "still working on a solution". Grrr.

Date: 2016-04-05 04:13 am (UTC)
From: [identity profile] ericadawn16.livejournal.com
My mom and I are hoping to never have to contact them again.

I only had to contact Verizon about once a year so...

*fingers crossed*

Date: 2016-04-05 04:49 am (UTC)
From: [identity profile] mercystars.livejournal.com
Good luck!

Date: 2016-04-04 03:26 pm (UTC)
From: [identity profile] 1-rhiannon-1.livejournal.com
Wow... Just wow... Utterly clueless there!

Date: 2016-04-04 06:34 pm (UTC)
From: [identity profile] author-by-night.livejournal.com
Sounds like some serious copy pasta fail. They should take note that even if you have an auto response on hand, you should at least read the complaint.

I've wondered in the past, and wonder here, whether some companies haven't actually begun to do the equivalent of call centers with their social media, which is why you get unhelpful responses, as well as why some companies have had really weird posts.

Date: 2016-04-05 04:14 am (UTC)
From: [identity profile] ericadawn16.livejournal.com
Yeah, I've definitely gotten some autoreplies before from companies I've complained about but this was...this was almost unbelievable.

Date: 2016-04-11 03:15 pm (UTC)
From: [identity profile] kseenaa.livejournal.com
*points to icon*

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